Transform Your Customer Support with AI-Powered Helpdesk

DrReply combines intelligent chat, chatbot builder, and helpdesk management in one powerful platform. Deliver exceptional customer experiences 24/7.

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Access your dashboard at app.drreply.com

Live Chat

AI Bot

Helpdesk

Powerful Features

Everything you need to manage customer support efficiently

Live Chat Support

Real-time chat with your customers. Multi-channel support, chat history, and team collaboration tools.

AI Chatbot Builder

Create intelligent chatbots without coding. Drag-and-drop interface, natural language processing, and custom workflows.

Helpdesk Management

Complete ticket management system. Organize, prioritize, and resolve customer issues efficiently.

AI-Powered Responses

Smart suggestions and automated responses powered by advanced AI to help your team respond faster.

Analytics & Reports

Track performance metrics, customer satisfaction scores, and generate detailed reports for insights.

Secure & Compliant

Enterprise-grade security with GDPR compliance, data encryption, and role-based access control.

Documentation

Find everything you need to get started and make the most of DrReply

Getting Started

Quick Start Guide
Learn how to set up your DrReply account and configure your first chatbot in minutes.
Account Setup
Complete guide to setting up your account, team members, and workspace settings.
Installation & Integration
Step-by-step instructions for installing the chat widget on your website or app.

Chatbot Builder

Chatbot Basics
Understanding the chatbot builder interface and creating your first conversation flow.
AI Training & Customization
Train your chatbot with custom knowledge base, intents, and responses.
Advanced Features
Explore advanced features like webhooks, API integrations, and custom actions.

Live Chat

Live Chat Setup
Configure live chat widgets, customize appearance, and set up routing rules.
Chat Management
Learn how to manage conversations, assign agents, and use chat shortcuts.
Chat Analytics
Track chat performance, response times, and customer satisfaction metrics.

API & Integrations

API Overview
Complete API reference with authentication, endpoints, and code examples.
Third-Party Integrations
Connect DrReply with popular tools like Slack, Zapier, and CRM systems.
Webhooks & Events
Set up webhooks to receive real-time notifications and automate workflows.
View Full Documentation

How-To Guides

Step-by-step tutorials to help you accomplish common tasks

1

Create Your First Chatbot

  • Log in to app.drreply.com
  • Navigate to Chatbot Builder
  • Choose a template or start from scratch
  • Design conversation flows
  • Train with your knowledge base
  • Test and publish
Read Full Guide
2

Set Up Live Chat Widget

  • Go to Settings > Chat Widget
  • Customize appearance and colors
  • Configure welcome messages
  • Set up routing rules
  • Copy installation code
  • Add to your website
Read Full Guide
3

Manage Helpdesk Tickets

  • Access the Helpdesk dashboard
  • Create ticket categories
  • Set up automation rules
  • Assign tickets to team members
  • Track ticket status
  • Generate reports
Read Full Guide
4

Train AI with Custom Data

  • Prepare your knowledge base
  • Upload documents or FAQs
  • Define intents and entities
  • Create training examples
  • Test AI responses
  • Iterate and improve
Read Full Guide
5

Integrate with Your Website

  • Get your API key
  • Choose integration method
  • Install JavaScript SDK
  • Configure chat widget
  • Test integration
  • Go live
Read Full Guide
6

Set Up Team & Permissions

  • Invite team members
  • Assign roles and permissions
  • Create departments
  • Set up routing rules
  • Configure notifications
  • Manage access levels
Read Full Guide
99.9%
Uptime
10K+
Active Users
50K+
Tickets Resolved
4.9/5
Customer Rating

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